The messages tile in the Canary Admin collects information about all Canary Labs processes. It provides a view of events as they happen to troubleshoot problems that maybe occurring. On the bottom left of the page are two tabs labeled audit and configuration.
The audit tab gives a view of current and past messages. This will update every 5 seconds. The most recent message will appear at the top of the screen. In the top right of the page you can notice 2 buttons labeled filter and export. At the bottom left above the audit configure tabs are 2 pieces of information labeled filters and message count. These only display the information applied to the screen.
Filters will narrow down your search and find specific messages. Exports will allow you to easily email the message. If you hit the email tab you would first have to make sure that you have set up an email under the configuration tab. This would then populate your email with the Canary support as the recipient of the email. If you don't have an email configured or you want to send it to another recipient you can export it and it will show you the file path to be saved and allow you to attach to the email.
Messages are structured in columns and rows. Message rows have 5 columns of information. The columns are timestamp, log level, source, category, and message.
Timestamp - Date and time of the message.
Debug - Must be enabled from Configuration > Message Level. Provides additional debugging information in addition to the Standard messages. Usually enabled while contacting Canary Labs CustomerCare.
Trace - Must be enabled from Configuration > Message Level. Provides the most verbose log including Debug and Standard messages. Usually enabled while contacting Canary Labs CustomerCare.
Info - Messages indicating a normal sequence of events.
Warn - Messages indicating a possible problem. For instance: If a DataSet has not received any data in the past 1 minute.
Error - Messages indicating a configuration problem or possible loss of data. For instance: Was not able to identify a valid DataSet Name, or Timestamp moved in a backward direction.
Fatal - Messages indicating an exception or security problem. For instance: Service encountered an internal error and had to close, or Access is Denied.
Administrator - Canary Admin Service
Axiom - Canary Axiom Core
AxiomClient - Axiom Desktop Client
AxiomView - Axiom Desktop Client
EventService - Canary Event Service
Historian - Canary Labs Enterprise Historian
Logger - Canary Labs Logger
Mirror - Canary Historian Mirror
Plugin - Plugins used by Views
Receiver - Canary SAF Receiver Service
SAF Import - Canary Import Service
Sender - Canary SAF Sender Service
Views - Canary Web Service
CygNetCollectorService - Canary CygNet Collector Service
OPC Collector - Canary OPC UA Collector
SAF_SQLCollectorService - Canary SAF SQL Collector Service
Category - An event or object related to the source for filtering.
Message - Description of the event.
Status Bar - Status information for messages.
Filter: - Shows if any filters are currently applied.
Message Count: - When opened will show the first 1000. Scrolling to the bottom will retrieve additional messages.
The Configuration tab allows setup of email notification and the message level for each source.
Email - View when Message Emails are sent, by product.
Suspend Email Notifications - Checking this will disable all email notification until it is unchecked.
Send Test Email - Sends a test email message using the configured settings. A confirmation message is displayed indicating the status of the test.
SMTP Server - The name of the mail server that can send out mail through the SMTP protocol. If you do not know the name of your SMTP mail server, contact your Network Administrator for this information.
Port - Port 25 is the default for no authentication and port 587 when using authentication, but these are dependent on the SMTP server.
From - Required in email address format.
When not using authentication this address could contain the name of the machine to indicate where the message originated from, for example "Mymachine@canarylabs.com".
When "Use Authentication" is checked this email must match the authentication, Username. To track the source of the email the address can be formatted as "Mymachine <ValidEmail@mailserver.com>".
To - A valid email address. Multiple emails can be entered by separating with commas.
CC - Carbon Copy email address.
BCC - Blind Carbon Copy email address.
Use Authentication - Email credentials for SMTP servers requiring authentication.
Use SSL - Most SMTP servers using Authentication will support SSL for encryption.
Message Level - Debug or Trace messages will consume extra resources to write out the message log. Be sure to set back to Standard for normal operation.
Standard - Info, Warn, Error and Fatal errors
Debug - Includes Standard plus Debug messages written into the code.
Trace - Function calls and results depending on application. Currently the Views application has Trace capability. Includes Standard, Debug and Trace messages. Very verbose.
Sources - The Sources available will vary depending on products installed. All sources will log messages at the Standard Level. The sources checked will also log messages for Debug or Trace, whichever is selected.
Database - Viewable only when a Message database has been exported into the default location. Allows support staff or Canary Labs Customer Care to select an alternate database.