The first thing to look at is the licenses. To access this you would pull up Canary Admin and click on the Axiom tab.
At the bottom left of the page it will display licenses available and being used. Check to make sure that all the licenses are not in use. If they are being used an Administrator can force the release of a client license.
How to force a license release
- Click on the client that licences.
- Hit the free button.
How to reserve future licenses
For future instances you may want to configure the program to have a license free for a specific user. Here are the steps to reserve licenses:
- Click on the add button at the top right of the page.
- Type in the user ID.
- Pick how many licences to reserve.
- Click ok.